This Privacy Policy explains how FLOK sp. z o.o., a company registered in Poland, collects, uses, and protects your personal information when you use our pet care mobile application and related services.

• Basic Details: Name, surname, email address, phone number • Account Information: Username, password, preferences • Payment Information: Processed through App Store (we do NOT store card details)

• Basic Pet Data: Name, breed, date of birth, gender • Medical Records: Vaccination history, health conditions, medications • Pet Documentation: Pet passports, medical certificates, test results • Physical Data: Weight tracking, feeding information • Behavioral Notes: Temperament, training progress, special needs

• Geolocation: To find all pet-related places in your area • Device Information: Device type, operating system, IP address • Usage Data: Features used, session duration, app interactions

• Pet Photos: Images stored in your pet's profile • Gallery Access: When you choose to upload photos from device gallery • Camera Access: When you take photos within the app

• Review Content: Reviews you leave for pet service providers • Rating Data: Ratings you give to businesses

• Google Analytics: Usage patterns, feature popularity • Firebase Data: Crash reports, performance metrics • Third-party Integrations: Data from connected services

• Provide pet health tracking and reminders • Store and sync your pet's medical records • Find all pet-related places in your area using location • Process subscription payments (via App Store) • Provide customer support

• Emergency Services: Help locate nearest animal hospitals • Personalized Recommendations: Suggest relevant pet services based on location • Review System: Enable reviews and recommendations for pet businesses

• Analyze usage patterns to improve features • Monitor app performance and fix bugs • Conduct user research and surveys

• Google Analytics/Firebase: Usage analytics (with safeguards) • Cloud Storage: EU-based servers for data storage • Payment Processors: Apple App Store (no card data shared with us) • Communication: Email service providers for notifications

• Veterinary Clinics: Share appointment data (with consent) • Pet Service Providers: Share review data • Emergency Services: Location data in emergencies only

• Access: Get a copy of your data • Rectification: Correct inaccurate information • Erasure: "Right to be forgotten" • Restrict Processing: Limit how we use data • Data Portability: Transfer data to another service • Object: Stop certain types of processing • Withdraw Consent: For consent-based processing

• Medical Records Export: Get vet-compatible formats • Emergency Access: Temporary access for emergency vets • Photo Bulk Download: All pet photos in organized folders

• In-App: Settings → Privacy → Data Requests • Email: privacy@[yourapp].com • Response Time: Within 30 days (may extend to 60 for complex requests)

• Minimum Age: 12 years old • Under 16: Parental consent required (EU residents) • Enhanced Protections: Additional safeguards for minors

• Consent Management: Tools for parents to manage permissions • Data Minimization: Collect less data from younger users • Review Restrictions: Limited review features for minors

• Encryption: Data encrypted in transit and at rest • Access Controls: Role-based access to personal data • Secure Infrastructure: EU-based, GDPR-compliant servers • Regular Audits: Security assessments and penetration testing

• Staff Training: Privacy and security awareness • Data Processing Agreements: With all third parties • Incident Response: Rapid breach detection and response

• Strong Passwords: Use unique, complex passwords • Device Security: Keep your device updated and secure • Photo Privacy: Be mindful of background details in pet photos

• Full GDPR rights as outlined above • Complaints: Your national data protection authority • Poland: Polish Personal Data Protection Office (UODO) • Supervisory Authority: Contact your local DPA

• US Residents (State Privacy Laws): Access, deletion, opt-out rights where applicable • UK Residents: GDPR-equivalent rights maintained

• Pet Place Search: Find all pet-related businesses and services in your area • Emergency Services: Locate animal hospitals in emergencies • Service Recommendations: Suggest local pet groomers, walkers, veterinarians

All inquiries: info@flokpetapp.com Phone: +447723777953

Mailing Address: FLOK sp. z o.o. UL. DOMANIEWSKA 17/19 / 133 02-672 WARSZAWA Poland

• Notification: Email + in-app notification for major changes • Effective Date: 30 days after notification for significant changes • Continued Use: Constitutes acceptance of updated policy • Version History: Available in app settings